The hospitality industry is one which is very dynamic, things change so rapidly and there are no two days that are similar. Owning or even simply managing any place of hospitality such as a café, a hotel, a dining place etc. requires a lot of hard work and consistent attention to everyone including the staff. An ideal person to manage such a busy place would be one that is capable of handling large amounts of stress and a large workload in a short period of time. The person should also be very understanding and be able to work with a wide variety of people with differing attitudes, whether it be the customers or simply even the staff themselves, the manager or even the owner should be able to deal with the different personalities. Another very important thing that most businesses tend to ignore is that fact that they need to take care of their staff, if the staff is well taken care of, they will
Being Proactive Is a Must
Even as a manager or an owner, it is absolutely crucial that you have the ability to be proactive. You must be well prepared at all times and think two steps ahead for everything, from staff needs to inventory management and many more. Rather than responding to the surprising changes that take place at the restaurant, you must be able to anticipate such things and have a backup plan ready for when things get all messy. You must be able to do things such as identifying customer trends and how they respond to new things in your place of work. If you carefully monitor your staff as well, you will know in what ways there needs to be any kind of improvement.
Get Your Hands Dirty
This is an excellent way to become a fully anointed manager. You must get your hand dirty and you must be able to get down and get hands on with every task that each and every staff member performs. Help the cooks with the cooking. If there are many different menus such as international cuisines, such as those offered by restaurant in Croydon, be friendly to every chef, and help out. This way you will know what to do if something goes wrong.
Remember Your Staff Is The Key To Your Business!
This point is key to an owner of the business and should therefore be instilled in the mind of the manager as well. Essentially if there are no staff members to run a business, the business will simply cease to exist –unless it is one that only requires a single person – but for big business especially in the hospitality industry staff is key. Make sure to have regular meetings and discuss with your staff the shortcomings, ask them if they are uncomfortable with anything or have any problem that they would like to report. Make them feel comfortable coming to you with their problems and in order to do that you have to be a friendly person.